Relocating to a new home or office can be an exciting experience, but it also comes with a fair share of stress and logistical challenges. Choosing the right moving company is one of the most critical steps to ensure your belongings are handled with care and efficiency. With so many service providers in the market, it’s important to ask the right questions before hiring anyone to assist with your move. To make the process smoother and avoid unwanted surprises, here are three essential questions you should ask your removalist before signing on the dotted line.
1. What services are included in your quote?
Before hiring a removalist, it’s vital to understand exactly what you’re paying for. Some companies provide a comprehensive service that includes packing materials, disassembly and reassembly of furniture, and even temporary storage if needed.
Others may only offer transport from point A to B, leaving you to handle the rest. A detailed, itemised quote helps you avoid hidden costs and ensures you know what’s included and what’s not.
Ask whether the quote is fixed or an estimate. A fixed quote gives you peace of mind, knowing the total cost upfront. An estimate, on the other hand, can fluctuate depending on factors such as the weight of items, time taken or unexpected challenges during the move. If the company charges by the hour, find out their hourly rate, how they calculate travel time and whether they round up to the nearest hour.
It’s also worth asking whether the company charges extra for stairs, difficult access, long walking distances or moves scheduled outside of business hours. By confirming these details early, you can avoid budget blowouts and plan more effectively.
2. What insurance options do you provide?
Protecting your belongings during a move should be a top priority. Even the most experienced removalist cannot guarantee that items won’t get damaged or lost in transit. That’s why it’s crucial to ask about the insurance options the company offers and what level of cover is included in their standard service.
Some companies may include a basic level of cover, while others offer insurance as an add-on. Find out whether their policy covers both damage and loss, and whether it applies during loading, unloading and transit. Additionally, ask about any exclusions or limits on high-value items like antiques, electronics or artwork.
If the company’s insurance is limited, you might want to consider taking out your policy through a third-party provider. Make sure you keep an inventory of all items being moved, with photos and estimated values, to support any potential claims. Confirm how claims are processed and what documentation is needed to lodge one. Clarity on these matters can make a big difference in the unlikely event of a mishap.
3. Are your staff trained and experienced?
Entrusting your possessions to strangers requires confidence in their skills and professionalism. One of the best indicators of a reputable company is the experience and training of its team. Ask how long the company has been in business and what training their staff receive.
Professional training ensures that items are packed and handled properly, reducing the risk of damage. Trained movers also know how to manoeuvre large items through tight spaces, dismantle and reassemble furniture efficiently and secure loads safely for transport. These skills are particularly important if you’re moving delicate or valuable items.
In addition, inquire about the number of team members who will be assigned to your job. A well-staffed team can complete the move more quickly and with less stress. Ask whether the same team will be present throughout the entire process or if staff will change between packing, loading and delivery.
Also, check whether the company conducts background checks on its employees and whether they use contractors or full-time staff. A company that invests in its workforce is more likely to deliver consistent, high-quality service.
Relocating can be a complex task, but choosing the right removalist can make all the difference in ensuring a smooth and stress-free experience. By asking the right questions about what services are included, what insurance is available and the qualifications of the staff, you can make an informed decision that protects your belongings and your peace of mind. A little research upfront can save you time, money and unnecessary hassle on moving day.
.
